The Right Tools for McDermott
About McDermott Tools, Inc.
McDermott Tools is a family owned business and has been a distributor of high-quality tools for the metal working industry since 1978. McDermott Tools is well known in their industry for expert consultation, product support, and fast delivery of quality cutting tool products.
Whether in their shop or in their front office, in the metal working industry, precision and timing are critical.
In April 2011, McDermott Tools made the decision to upgrade their accounting software to Microsoft Dynamics Great Plains (GP). The cost, features and flexibility of the solution were a great fit for their organizational needs. The transition to GP however took nearly 11 months for their vendor to implement. Once the GP solution went live, McDermott Tool’s office personnel encountered a series of issues. They were unable to write checks, access beginning balances, or even operate the management reporter. In a matter of hours, the office personnel were forced to blindly navigate day-to-day operations. The GP vendor was promptly notified but did not respond for days. Once the rep returned the office personnel’s phone calls, he thumbed through the GP manual for hours trying to resolve their problems.
“I hired iSolutions because of their prompt responsiveness, GP expertise and great track record. I couldn’t ask for better GP support or for a better team to work with. Thank you iSolutions for helping our financial process run smoother.”
— Ken, President of McDermott Tools, Inc.
After a few weeks of no substantial GP support and still struggling to keep invoices, orders, and payments straight, McDermott Tools began looking for alternative GP support.
Marcy, Office Administrator of McDermott Tools, immediately began searching for a local GP consultant. She says, “ I found two GP consultants online that I liked. iSolutions response time was almost immediate. After meeting with Ryan and Kym from iSolutions, our administrative team was impressed with their GP knowledge and their genuine concern for our company.” iSolutions was just what McDermott Tools was looking for.
Within the first two months of hiring iSolutions, McDermott Tools has received more GP training from the iSolutions team than they had received in 11 months from their previous vendor. Today, McDermott Tools’ GP accounting processes are becoming seamless. Marcy shares, “I’ve worked with third party software support teams for over 16 years. I have to say iSolutions is one of the most knowledgeable, considerate and responsive teams I’ve ever worked with. I can’t thank them enough for their GP expertise and support. They’ve truly helped us get back up and running again.”
“I’ve worked with third party software support teams for over 16 years. I have to say iSolutions is one of the most knowledgeable, considerate and responsive teams I’ve ever worked with…”
— Marcy, Office Administrator
iSolutions continues to empower GP users at McDermott Tools with the necessary system knowledge to effectively conduct day-to-day business. iSolutions’ next project for McDermott Tools is to write customized reports to further help the organization increase their efficiency and speed and to lower their operating costs. If your company is looking for specialized Microsoft Dynamics GP support, please give us a call. Let us, at iSolutions, help make your business processes run smoother.