Making Dynamics GP Work for Gas America

About Gas America

GasAmerica was originally founded as White Petroleum in 1916 by Herbert White in Shirley, Indiana. In 1983, White Petroleum reincorporated as GasAmerica Services, Inc. with 27 gas stations in Indiana and Ohio. GasAmerica spread throughout Indiana and Ohio and is now operating 88 convenience store locations, which focus on convenient locations, great product selections and fast, friendly service.

The Challenge

In your fast paced business, you need someone who can answer your Microsoft Dynamics Great Plains (GP) questions quickly and knowledgeably. You don’t have time to waste on days of researching and consulting a manual.

Four years ago, GasAmerica was facing a dilemma. Their GP vendor wasn’t returning their phone calls, system issues needed immediate attention and to make matters worse, it took the vendor 2–3 weeks to follow up on simple questions. GasAmerica’s IT department was feeling the pressure. Because of the vendor’s neglect, the IT personnel had the burden of trying to manage software they were unfamiliar with.

Lori, in IT, recalls how support was nonexistent from their previous vendor, “We’d ask a simple GP question and our representative literally had to try and find the answer in the product manual. It was such a hassle trying to work with them” she said with a sigh. From being forced to facilitate their own updates to rarely finding resolutions to their system problems, GasAmerica began looking for a more reliable, knowledgeable vendor.

“iSolutions enhanced the value of everyone in the company by proactively sharing knowledge and their expert technical skills, in both a support and training role. Whenever we had problems or issues they responded in a timely manner and resolved our issues. I would highly recommend iSolutions.”

— Lori, IT

The Solution

iSolutions was contracted to provide support for GasAmerica’s Great Plains system. iSolutions hit the ground running by ensuring that GP was updated and that system patches were installed — fulfilling government compliance requirements. The pressure was finally being alleviated in the IT department and user issues were being resolved.

Below are a few project highlights:

  • Upgraded Great Plains multiple times flawlessly
  • Created an application that automatically imported all fuel sales and generated an email to notify the accounting department once completed
  • Eliminated a manual process of repeating the same action 300 times by constructing a script for the payroll department that automated a manual process, ultimately saving countless hours.

In Conclusion

GasAmerica is one of the many satisfied customers of iSolutions. If your company is looking for specialized Microsoft Dynamics GP support, please give us a call. Let us, at iSolutions, help make your business processes run smoother.