Dynamics GP Word Template Error

September 17 | By Tracey Brinkman

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Dynamics GP Word Template Error

Word Templates will not Email/Print after Office Update

We are sharing an article regarding an error when printing Word Templates in Dynamics GP after the latest Office updates are installed.

Here is a link to the original article: https://community.dynamics.com/gp/b/dynamicsgp/posts/word-templates-will-not-email-print-after-office-update

We have had a couple of our own customers run into this so want to make sure this information is available.

When Word Templates are opened, users are reporting the error below when they attempt to open it.

Error opening Word Template

This occurs on any Office version past build 13127.20408, including the insider Channels. Here is a full list of affected builds.

ChannelVersionBuildRelease datePrevious Build
Current Channel200813127.20408September 9, 202013127.20296
Monthly Enterprise Channel200713029.20534September 8, 202013029.20534
Monthly Enterprise Channel200613001.20648September 8, 202013001.20520
Semi-Annual Enterprise Channel (Preview)200813127.20408September 8, 202012527.20988
Semi-Annual Enterprise Channel200212527.21104September 8, 202012527.20988
Semi-Annual Enterprise Channel190811929.20946September 8, 202011929.20934
Office Versions that will give this error.

Here is a link to the article on how you can correct this error by rolling back the update until a more long-term solutions is available.


This is an ongoing issue, the original post will be updated with any new developments on the problem. We will also update this blog once we know of a correction to this issue.

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